FAQs

1. Appointments

We are an appointment only studio. Your initial appointment runs for 60 minutes and you are welcome to bring up to 4 guests with you to your appointment. While we know you would love to bring all your nearest and dearest, we find 4 guests fits our space and makes sure you are not overwhelmed with choices and differing opinions. We welcome video calls and taking photos during your appointment to accommodate extra guests or guests who cannot make it. Please reach out if you have any enquiries or wish t make a request to bring more guests.

2. Is there a booking fee for an appointment?

Yes, Your first initial appointment is $30 for 60 minutes. INITIAL APPOINTMENT DURATION: 60 Minutes
COST: $30, this fee is redeemable upon a purchase of a full price dress on the day on your appointment.

FOLLOW UP APPOINTMENT DURATION: 30 Minutes. COST: FREE *This appointment is only for returning brides who have had an initial appointment. If you are wanting to come back for decision making time and measurements, we offer the follow up appointment to re-try on your top picks from your initial appointment only.

3. Cancellations and changing appointments

If your appointment is cancelled with more than 48 hours of notice, your booking fee can be transferred to your new appointment date. If cancelled within 48 hours or a no show occurs, please note that refunds of the booking fee are not provided under any circumstance, including finding your dress elsewhere, or not utilising the booked appointment.

4. What if I am running late to my appointment?

In case you are running late, please contact us as soon as possible to let us know your arrival time. Please note, running late means your appointment time will be shortened. If you are running 35 minutes late, unfortunately your appointment and booking fee will be voided and you will need to rebook a new appointment on another date.

5. What should I bring to my appointment?

Bring along any photos of dresses you’ve liked, nude underwear and minimal make up and fake tan.

6. What are the prices of your dresses?

Our price range at Muse is $2800 - $5800 including GST with most dresses falling at around $3500. - $4500.

Alterations are expected to tweak your gown to your perfect fit and are at an additional cost. We have recommended seamstresses for alterations.

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5. When do I start looking for my dress?

We believe there’s almost no such thing as too early to start looking but most definitely is too late.

The best place to start is figuring out your time frame. We get a lot of our brides surprised at the fact ordering a wedding dress can take up to 10 months.

Factor in some alterations and allowing for breaks over holidays and we are at least 12 months to be safe.

Of course there are shorter time frames between each designers and we are able to offer rush services which incur additional fees in some instances so please reach out if you are in a time crunch.

6. How does sizing work and what sizes do you carry?

All our dresses are made to each designers generic size chart and are not made to measure or bespoke. We take your measurements at time of order and match to your closest size as according to the designers sizing charts.

While we would love to have every sample dress in every size, we are able to provide one of each sample dress in varying sizes.

Our sample sizing goes across sizes AU 10 to AU20 with some of our designers offering sizes up to 30 and beyond with endless options for altering to get the perfect fit. But don’t worry, our stylists will work their magic with clips and tricks to enable you to get a good vision of what your dress will look like. If there is a specific style that you have in mind, and you would like to know if we have it available in your size, please reach out to our team here.